Institute of Banking Personnel Selection (IBPS) has announced the Common Recruitment Process (CRP CSA-XVI) for recruitment to Customer Service Associate (CSA) posts in participating Public Sector Banks for vacancies of 2027-28. A total of 11,403 vacancies have been indicated across various States/UTs. Candidates who are interested can apply online before the last date.
| IBPS Clerk Jobs 2026 Notification | |
| Job Location: Across India | |
| Organization Name | Institute of Banking Personnel Selection (IBPS) |
| Post Name | Customer Service Associate (CSA) |
| No. of Vacancies | 11,403 |
| Qualification | Any Degree |
| Official Website | www.ibps.in |
| Mode | Online |
Post Details
Post Name:
- Customer Service Associate (CSA)
Total Vacancies: 11,403 Posts
The vacancies are distributed State/UT-wise and category-wise among participating Public Sector Banks. The notification states that these vacancies are indicative and provisional allotment will be based on the actual vacancies reported by the participating banks.
Participating Banks
- Bank of Baroda
- Bank of India
- Bank of Maharashtra
- Canara Bank
- Central Bank of India
- Indian Bank
- Indian Overseas Bank
- Punjab National Bank
- Punjab & Sind Bank
- UCO Bank
- Union Bank of India
Qualification
Applicants must possess a Degree (Graduation) in any discipline from a University recognised by the Government of India or any equivalent qualification recognised by the Central Government.
Candidates must possess the required mark sheet or degree certificate showing that they are graduates on the date of registration. The final result must have been declared on or before 21st August 2026.
Candidates must also have operating and working knowledge of computer systems. They should have a Certificate/Diploma/Degree in computer operations/language or should have studied Computer/Information Technology as a subject in High School, College or Institute.
Candidates applying for a particular State/UT must also be proficient in reading, writing, speaking and understanding the specified local language of that State/UT.
Salary Details
Salary: Basic Pay ₹24,050 – ₹64,480
The Customer Service Associate will also be eligible for allowances and other benefits as per the rules of the respective participating bank.
Age Limit
Age Limit as on 01st August 2026:
- Minimum Age: 20 Years
- Maximum Age: 28 Years
Candidates must have been born not earlier than 02nd August 1998 and not later than 01st August 2006, both dates inclusive.
Age Relaxation:
- SC/ST: 5 Years
- OBC (Non-Creamy Layer): 3 Years
- Persons with Benchmark Disabilities: 10 Years
- Ex-Servicemen / Disabled Ex-Servicemen: As per notification rules
- Widows / Divorced Women / Women legally separated from their husbands and not remarried: As per category-wise rules mentioned in the notification
Application Fee
For SC / ST / PwBD / ESM / DESM Candidates: Rs. 175/-
For All Other Candidates: Rs. 850/-
The above application fee includes GST. Bank transaction charges for online payment have to be borne by the candidate.
Selection Process
The selection will happen in the following stages:
- Online Preliminary Examination
- Online Main Examination
- Local Language Proficiency Test (LLPT), wherever applicable
- Provisional Allotment to Participating Banks
Candidates who qualify in the Preliminary Examination and are shortlisted will appear for the Main Examination. Candidates who qualify in the Main Examination and meet the required merit will be considered for provisional allotment to participating banks based on merit-cum-preference and actual vacancies.
Exam Pattern
Preliminary Examination:
- English Language – 30 Questions, 30 Marks, 20 Minutes
- Numerical Ability – 35 Questions, 35 Marks, 20 Minutes
- Reasoning Ability – 35 Questions, 35 Marks, 20 Minutes
- Total: 100 Questions, 100 Marks, 60 Minutes
Main Examination:
- General / Financial Awareness – 40 Questions, 50 Marks, 20 Minutes
- General English – 40 Questions, 40 Marks, 35 Minutes
- Reasoning Ability – 40 Questions, 60 Marks, 35 Minutes
- Quantitative Aptitude – 40 Questions, 50 Marks, 35 Minutes
- Total: 160 Questions, 200 Marks, 125 Minutes
How to Apply
Eligible candidates can apply online through the official IBPS website www.ibps.in.
- Visit the official IBPS website.
- Open the CRP CSA-XVI recruitment section.
- Click on “CLICK HERE TO APPLY ONLINE FOR CRP – Customer Service Associates (CRP-CSA-XVI)”.
- Click on “CLICK HERE FOR NEW REGISTRATION” and complete the registration.
- Fill in the required personal, educational and other details.
- Upload the photograph, signature, left thumb impression, handwritten declaration and other required documents.
- Select the State/UT for provisional allotment and provide the required preferences.
- Pay the applicable application fee online.
- Verify all details carefully and complete the registration.
- Save and take a printout of the submitted application form for future reference.
Important Dates
- Start Date to Apply: 01st August 2026
- Last Date to Apply: 21st August 2026
- Last Date for Fee Payment: 21st August 2026
- Pre-Examination Training: September 2026
- Preliminary Examination: October 2026
- Preliminary Exam Result: November 2026
- Main Examination: December 2026
- Provisional Allotment: March 2027
Important Links
| Notification Link | Click Here |
| Application Link | Apply Now |
| Official Website | Click Here |